Health Management and Organizational Positivity

Code:

TeSPS-009

Acronym:

TeSPS-GS

Occurrence: 2023/24 - 2S

Teaching Area:

1st Cycle

Courses

Acronym	Nº de Estudantes	Plano de Estudos	Academic Year	Credits	Horas Contacto	Total Hours
TeSPSS	13	TeSP em Secretariado em Saúde	1º	5

Hours Actually Taught

2.ºTESPSS

Ensino Teórico:

29,17

Teaching - Weekly Hours Ensino Teórico: 3,47 Type Teacher Classes Hours Ensino Teórico Totals 1 3,47 Marco José Barbas Pinto   3,47

Teaching - Responsabilities Teacher Responsabilidade Marco José Barbas Pinto Responsável Marta Maria Gonçalves Rosa Coordenação Científica Maria Clara Martins Cunha André - ESSAUDE Coordenação Científica

Learning outcomes of the curricular unit (knowledge, skills and competences to be developed by the students)

Develop skills in the area of health services management;
Know the functions of management;
Understand the fundamental principles of quality management in healthcare.

Syllabus

Basic management principles and processes.
Management functions.
Organization and management of administrative work.
Organizational communication and organizational positivity
Processes management.
Quality management and service quality control

Demonstration of the syllabus coherence with the curricular unit's learning objectives

It is recommended that content be developed taking into account the acquisition of knowledge, prioritizing the analysis and reflection inherent to the functions and management process in the interface with customer service and the consequent responses to their needs and expectations from an administrative work perspective. Organizational communication gains prominence from a perspective of change and building positivity in the organization inherent to quality management.

Teaching methodologies (including evaluation)

An approach strategy centered on student learning is advocated, using an interactive expository methodology that promotes the ability to reflect, using PowerPoint presentations and demonstrative videos. Research, reading and analysis of documents are also recommended as relevant strategies within the student's autonomous work. The evaluation of the curricular unit, process and results, will be carried out through the development of a written group work with presentation.
The weighting is as follows:
- 60% - written document and 40% for individual presentation of the work.

Demonstration of the coherence between the teaching methodologies and the learning outcomes

With the expository-interactive method, it is intended that students assimilate the structuring contents of the curricular unit, which, together with the results of research, reading and analysis of reference documents, will constitute the basis for the development of group work.
By actively participating and taking responsibility for their learning process, students will develop analysis and synthesis skills as well as, through the confrontation of ideas within group work, the development of interpersonal skills.
Tutoring moments will allow students to monitor their learning.

Bibliography (Mandatory resources)

Borralho, C. (2018). Planning systems and management control. Fundamentals and support tools: Edições Sílabo
Ferreira, J., Neves, J. & Caetano, A. (2003) Manual of Psychosociology of Organizations: McGraw-Hill Editora.
Lopes, A. & Capricho, L (2007) Quality Management Manual: Editora RH, Lda
Meneses, J. W. (2016) Management of Organizations and creation of shared value: Universidade Católica Editora.
Rego, A. (2016). Personal and organizational communication. Theory and practice. 4th edition: Edições Sílabo